Personal loan restructuring

I contacted Nedbank Collections to request a reduction in my monthly personal loan repayment, as my current salary is lower than before and I am no longer able to meet the original repayment amount. However, the agent informed me that such an option is not available for personal loans. This was surprising, as I found information on your website indicating that loan restructuring or repayment relief is indeed offered. I kindly urge you to ensure your agents are fully informed about the services you provide so that customers can receive accurate guidance.