Personal Loan problem
I get a message that my Personal Loan is in arrears, I go and check my account and I had MORE than enough money in my account last month for the deduction. However Nedbank did not debit the money, after I got DECLINED for payment holiday. So who is responsible for that money now? I did not reverse the money and also did not decline the debit order, NEDBANK decided not to debit for whatever reason. I cannot get through to the Collection department for help, I hold on the line for endless amounts of time. And this month I wont be getting any salary, so how must I pay for the loan, after there was money available but Nedbank did not deduct?
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Replies (1)'s updateReviewer Update
05 Jun 2020, 07:22I’n still not happy about this. Got a call yesterday saying that as of 1st July I am now R6500 in arrears, but they have activated the payment holiday for me....? A payment holiday in my opinion: they give you 3 months payment holiday, then your contract will be extended by 3 months. But now they are saying, on top of my monthly premium I have to make payment arrangements to cover the payment holiday money. So now I have extra expenses thanks to Nedbank. No one called to explain the terms and conditions of this payment holiday. Nedbank, did you explain this to your other clients as well?? Or will they also get a surprise at the end of the month??
's update05 Jun 2020, 07:22
Reviewer Update
I’n still not happy about this. Got a call yesterday saying that as of 1st July I am now R6500 in arrears, but they have activated the payment holiday for me....? A payment holiday in my opinion: they give you 3 months payment holiday, then your contract will be extended by 3 months. But now they are saying, on top of my monthly premium I have to make payment arrangements to cover the payment holiday money. So now I have extra expenses thanks to Nedbank. No one called to explain the terms and conditions of this payment holiday. Nedbank, did you explain this to your other clients as well?? Or will they also get a surprise at the end of the month??