Personal loan online application

I've done an application for a personal loan online and the service received is **********. I've been contacted by 2 different people and none of them have any idea of what to do. Each of them have been giving me different answers. I have been told by Petronella that the application should take only 24 to 48 hours, but I have been waiting for over a week. Emails have been sent asking for feedback and no one gets back to me. I phoned Nedbank asking for assistance and I've just been put through to a bunch of different extensions and still no one has an idea what to do. Dwyane first contacted me and asked to send an email, which I did. She then only rep**** 3 days later. This is unacceptable. Nedbank goes on about their amazing customer service but if this is the service they go on about I do not want to do any business with them