Personal Loan ISSUE!!!

Hello Peter

I'm in need of URGENT intervention, I took a personal loan a while back with Nedbank and I have been making monthly payments ever since, at some point my finances were not good for some months I couldn't pay,

fast forward I continue to pay on time and when I called to check if there is a difference and query my outstanding balance I was given an amount that me realize that my monthly installments of R2500 are not making a difference due to the arrears that were added, (understandable as I failed to pay at some point.

BUT!!!, on the 29th of August 2024 I called Nedbank to find out the outstanding balance and I spoke to an agent by the name of Cebolenkosi who advised me my outstanding balance is R , I asked to be emailed the banking details and the reference I should put to make an EFT payment.

On the 2nd of September 2024 I **** a payment of R18 000 using the details provided, emailed my proof of payment , on the 3rd of September 2024 I called Nedbank to track if my payment has reflected and how much is my outstanding balance going forward, I was told it has not reflected and It takes 3days to show,so I should call on Thursday to check, Thursday 5 September 2024 I called and the money was still not reflecting. I was told It should show within 7 days, so if I paid on a Monday I should call and check again the following Monday 9 September 2024.

I then called on a Tuesday 10 September 2024 and that is when I was told I paid to the incorrect account/used an incorrect reference, HOW? When this was provided to me by their employee, I was told this will be fixed but to my surprise it has not been fixed, I have made several phone calls to Nedbank and I've been told different dates of this issue being fixed.

This was not my fault, I was told this will be fixed by the 28th of September and the money should be moved from the incorrect account to the correct one, BUT!!! I called yesterday 30th of September 2024 and this matter has not been fixed.

I'm shaking with the level of anger, as I write this to you, it is the 1st of October 2024 and this means more interest will be charged on me, and this is not fair at all.

I demand for this matter to be resolved immediately, I can't make a payment on the 2nd of September and by now it has not been sent to the correct account.

I want communication about this matter as of today with the following points addressed 1. The R18000 I paid has reflected on my account 2. The new outstanding balance 3. Interest being charged on the new outstanding balance.

My communication lines: *** / ***