Personal loan hassles

I app**** for a personal loan online on Thursday 31 August. I then went to the Bardene branch to submit my documentation with Edmund Cele. I took through my Edgars statement which consisted of 2 pages. I remember him adding only one page and I asked him if it would be sufficient and his response was yes. This morning I was told that an email was sent to Edmund asking him to submit the correct proof of residence after I phoned asking what the status of this application is. I never received a call from him because according to him when I got to the branch he did not know which application they were referring to on the email. I have gone through to Edmund and given him another letter from Edgars confirming my address. He sent this through at approx. 10:30. I have now phoned 4 times again asking if the documentation was received and I am told over and over again that my documentation is not in order. I have now emailed Edmund asking him to find out what the issue is and he still hasn't gotten back to me almost an hour later. I then phoned the helpdesk and asked them what the issue was. I was advised by Thembeka that the fact that Edmund only sent through my 2nd page of my statement my proof of residence are being rejected. Which is obviously due to his negligence that the loan has not been paid out yet and have been put on hold. So why should I be going through a whole day of stress finding out what the issue is with my loan and driving all the way to the branch again if the consultant sent through the incorrect documentation. Has he actually been trained to do this job as to me it seems as if he doesn't actually now what he is doing if he doesn't even know that he should send through both pages of a statement to qualify as a proof of residence. I have now sent through the proof of residence with both pages. Hopefully I will receive some kind of satisfaction this time. This is so unacceptable to have your clients sort out the consultants mess!!! And then this consultant does not even have the courtesy to respond on the customers emails!