Personal loan Disaster

My name is Lorraine Moreku. I am a client with Nedbank for 7years. I did an application for a personal loan on the 01-November 2022. Ever since that day I have continued to follow up and send outstanding documents. The last day was the 14 November 22 where I sent the letter of employment that they had been requesting. Nedbank since start of the application form they have been saying the problem is the Debi check mandate that I finalized on 14Nov-22 through my bank. Today I walked into your wonderpark branch but I called using my airtime to call your call centre. The consultant saying her earpiece is not working,unwilling to help me because the application for personal loan is not from your branch.

I have never been so ridiculed by a bank that I am supposedly having a home loan with currently. I also have an existing personal loan and this supposed to be a top up from my existing loan. I am so disheartened and disappointed by the services Nedbank has continued to give me to date. The call centre agent on the phone saying they don't know what to do.