Personal loan complaint

I just called your contact centre and spoke to Nadien from the personal loans collections department who was speaking softly and asked her if she wants to assist me with my query or not and she rudely responded I should just talk or she will transfer me to someone else after holding for very long. I continued to explain and verify my personal details mentioning to have app**** for payment holiday which was granted for only one month and my query is that I have just checked my credit score and it has been written that I have missed the payments.

Is it supposed to happen this way? Wouldn't this affect my credit profile? While I was still speaking to her she put me on hold and hanged up. Is this the type of horrible service that I am supposed to tolerate as a customer? This is not the first time I have had to complain about your services. I am even considering to move banks just to receive the service that I am paying for.

The time of call was 9:45am my number ***

Refilwe Lepelesane