Personal loan call center

i phone nedbank yesterday to advice them not to debit on my account since i had the same problem three month ago i spoke to gerald yesterday and he advise me athat if they do debit i must phone in the morning to reverse the money i did that i phone personal loan this morning and ask them to reverse my money since i need it to pay my school fees toady they advise me that money t will be reversed with 7 working days which i cant wait for so many days and closing date is tomorrow i spoke to Nicole who hang up on me while i was still waiting for her to give me my reference number i call again i spoke to Lorenzo who gave me my reference number *** he advice me with turn around time i ask to speak to a team leader he transferred me to phumla who was rude to me and he hang up while i was explaining i phone again i spoke to samkelo and i ask him to put me through to his team leader he placed me on hold for 20 minutes he never came back i hang up the egents are so rude they dont know how to speak to customers please asisst me im realy desparate