1 reviews | Active since Apr 2016

01 Nov 2016, 08:49

Personal loan being deducted

<p>My debit order for September got returned and I madr arrangements to pay this off. On October I had 3 debit orders being deducted from my account and now I am told that the reversal will take 4 working days. Which means I will be without money for 4 days. I think this is pathetic.I bank with Nedbank how can a reversal take 4 days??? I am so sick of Nedbank and all their issues!</p>

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Replies (3)
Nedbank
Nedbank's reply01 Nov 2016, 09:03
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

's update02 Nov 2016, 10:09
Reviewer Update

I have logged a few complaints about Nedbank before but one thing I can say for certain is that Nedbank is extremely efficient when it comes to complaints and the complaints are alway sorted out immediatelty. Nedbank's customer service is excellent! Thank you Nedbank for solving my query as quickly as possible!

Nedbank
Nedbank's reply02 Nov 2016, 10:54
Official

Thank you for the positive feedback and for allowing us to Make Things Happen.

Kind regards

Client Experience Team.