Personal Loan Applications Pathetic

<p>Dear Nedbank</p> <p> </p> <p>I've been wanting to share this with you as constructive feedback so what better time than when I currently have an application in progress.</p> <p> </p> <p>Compared to other banks in your competitive market - you really are the most technologically delayed bank i have ever had the displeasure of dealing with.</p> <p>Not only do I have to go into a branch to support the online application, but the staff in the branch are pretty much useless when it comes to the application being approved or declined.</p> <p> </p> <p>Yesterday i was advised by Arnaldo Flandorp within your claremont cavendish branch that i would receive a response to my application on the same day (02.05.2017). When I emailed him AND called the call centre - i was told 24 to 48 hours maximum turnaround. (I also got a very snotty "our staff are on leave due to public holidays so the turn around time is extended" from one of your call centre agents.)</p> <p> </p> <p>This morning (03.05.2017) i still had no response to my application.</p> <p> </p> <p>I emailed Arnaldo at 10:58am, at 13:27 i had still received no response so i called the branch.</p> <p>Apparently Arnaldo is off today - and in his place is NO ONE! Which means i cannot get any assistance from that branch at all until Arnaldo returns.</p> <p> </p> <p>I subsequently called the callcentre and spoke to Nareshni Naidoo within the branch support department.</p> <p>Nareshni advised me that my application has been sent to specialised credit and could take up to 9 DAYS to get a response. (by the way - the specialised credit department are not contactable)</p> <p>9 DAYS.... Really?!</p> <p>When I app**** for this loan i was told maximum 24 hours.</p> <p>I cannot fathom what kind of behind the scene investigation requires 9 days.</p> <p> </p> <p>What I don't think Nedbank understands is that when someone applies for credit - it generally is an urgent process. Urgent therefore does not equal 9 DAYS!</p> <p> </p> <p>I asked Nareshni to put me through to her supervisor - and she was unable to do so as her supervisor is in training today and tomorrow. In his absence, they have a wondeful NO ONE in his place to assist me with my application, but she kindly suggested that she take down my details and request that her supervisor (Oduetsc Ditive) call me back TOMORROW when he has a second. haha</p> <p> </p> <p>No one in your branches has any clue what customer service is about.</p> <p> </p> <p>A month ago I considered applying for a bank account (despite receiving next to nothing rates with Standard Bank) and thereafter applying for a bond.</p> <p>I must have been crazy!</p> <p> </p> <p>Seriously Nedbank - you need to grow with the times, 24hours to 9 day turnaround on a personal loan is utterly pathetic, and you need to spend some money on providing your staff with customer service skils.</p>