personal loan application gone wrong

Good day<br> <br> i app**** for a personal loan on the 19th August 2015 at the glen branch at 10:00am, i signed all documents and the consultant i was dealing with said she would submitt my application. i got no feedback so i phoned the personal loans call centre to hear the status and they said the documents are not loaded i then phoned her and she said she did upload them. its now the 20th of August 2015 and the documents still do not show loaded on the system , so i called the branch and Ms Pharoe said that there was a problem my documents are not linking to the application and that she has taken the matter further but at the personal loan department they see no problem. But i get no feed back i must always phone to find out what is going on. This is very urgent and i think the service given is very pathetic!! i am still waiting for my application to be processed if i knew i would have received this kind of problem i would of went somewhere else. Can this please get sorted out as soon as possible!!