DK
Dorothy K

1 reviews | Active since Sept 2015

01 Sept 2015, 09:07

Personal Loan

My name is Dorothy N. Kwadi and email is [Email Removed] my contact number is ***. I went to Nedbank personal Loan branch in Alexandra branch for the past 3 months , I wanted to re-apply for my personal loan. I gave all the necessary documents and always the feedback that i was given was Nedbank conduct. Vusi advised me to pay my Nedbank Credit card that i got via Ackermans and i did so and closed it. The Credit card people send me a paid -up letter that i went with on the 15th August 2015 that i have paid and the account was closed on the 9th July 2015 but still no luck. I am currently in need of money and i don't get help. My problem is that they always advertise that you can re-apply for a loan. i am paying my current loan very well and again i have to call to ask for the statement which i don't get. Everytime when i need to know how much my existing loan is i have to call Nedbank and ask for statement and they debit me each and every month. i need the respond ASAP if they are willing to help me or not.<br> <br> Thanks kindly<br> Dorothy

0
Replies (1)
Nedbank
Nedbank's reply01 Sept 2015, 09:35
Official
Hello dorothyk26,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

For your convenience, please note our dedicated complaint channels: ***/ ***


Kind regards

Client Experience Team