Personal Loan

I've always been impressed with the service I receive from Nedbank until recently when I app**** for a personal loan telephonically and during our conversation I told the agent that my first salary to be paid into a nedbank account will be on the 27th of february, which she in turn said I don't have to take bank statements to the bank. I then went to the bank the same day 2nd February to sign the contract and submit the documents, which the agent said it will be proof of residence and ID.<br> <br> I signed the contract and I was told if anything is missing I'll be given a call. Friday 5th of February I went back to the branch to find out the status, when the consultant called the Loans department they said the application hasn't been actioned because they're waiting for bank statement. I went and get the statements and the consultant sent them, saturday the 6th I went to the branch again and the consultant called again and she was told the application hasn't been actioned because they are waiting for bank statement, she told them it was sent and she was told to resent it.<br> <br> I love Nedbank, but at the moment i'm really disappointed,cause I really need the loan.