PERSONAL INFORMATION COMPEOMISED LEADING TI MONEY LOSSES!!!!

On the 25th of January my account was compromised and money was ****** from my account. The apparent ***** department from Nedbank called me to say there has been ***** where clients have been debted R90 from the original account and the bank would like to rectify the money lose ftom all client. I did not give away my pin profile or ID number, the ********* only asked that I accept the sensitivity message ( which Nedbank usually sends when they are already on your profile when they trying to assist you ). A few minutes later from the call R3500 was ****** from my account and one of the transaction even had the wrong date. A call has been logged and I was promised an update two weeks later pertaining my case, and that didn't happen until I had to call myself. When I called he ***** department I was transferred to numerous departments first and when I finally got to the correct department I was told the person dealing with the matter has gone to work I should try again the next day. When I called the next day I was transferred to a third party whigh I had to contact myself due to theit poor of turn around time . When I called the third party regarding my matter they said they awaiting approval for goodwill from the customer relationship department and the lady I spoke with said they do not guarantee the money being paid back and that I compromised my profile so I should not expect a reimbur*****t or a full reimbur*****t. This is absolutely unacceptable, nedbank is by law responsible for my personal information, whether it's the third party's fault or not.