Personal banker - no assistance

Nedbank is one of those banks where you know you will always be looked after - well so I thought!!! I got approved for my home loan through Nedbank, they offered me an extremely good interest rate on condition if I move all my bank accounts over to them.<br> I opened a bank account telephonically, then went in to meet my private banker (she was actually such a nice lady) I have signed all forms, she helped my husband to open a new bank account and that was the end of it. I never heard anything from them thereafter. So I have sent 50 follow up emails (the manager sent me a letter showing my account is opened on the 3rd of Nov 2015) when I want to fetch my card they said there is no such card and the one that was available was destroyed in July???? My homeloan only got approved in September and I told them I want this to be activated only after it has been approved. <br> So now I've been paying R1000 extra in interest on my home loan because the promises of a private banker was never kept. I have to send e-mails to the manager to actually get assistance, cause non of my emails get answered through my \private banker".<br> <br> No Nedbank - this is really not the way to go!!!!"""