Permanently Offline - Zero Stars

Quick question? How is it possible that you advertise that "Nedbank has a banking solution to cater for every individual need.." when you are PERMANENTLY offline and cant even assist your clients with basic banking services. Nedbank you are honestly offline more than home affairs! I have visited 3 different branches 5 times in the past 7 days and each time at every branch I visited you have given me the same excuse that you are "offline and experiencing technical difficulties". I'd like to know when last you were actually online or if you are just permanently disconnected? I called your call center before wasting more petrol driving to the various branches to try see whether you were finally "online" and I had the phone put down on me after holding on for over 7 minutes. Is this how you treat all of your customers? Because then it is amazing that you even have any left! Due to your lack of assistance and inability to do something as basic as just being online to assist your clients I will most definitely be moving banks immediately.