Perfecting pathetic client service

As usual at this time of year, I have to visit the Vaal Mall branch of Nedbank to inquire regarding IT3b certificates. Unlike the other banks that I or family members use for investment purposes (ABSA, Investec, Capitec and African Bank) Nedbank always is the last (by more than a month) to supply information about interest earned in the previous tax year. How is this possible in 2019?? I receive my ticket from the Information counter and waited my turn; when my number was called another gentleman presented himself to the counter where I was supposed to go. Instead of making anything of this, I gracefully retreated to let him conduct his business; after which i was not called again; despite an appeal to the lady at the counter. After a second trip to the Info counter and being issued another ticket I was assured that my ticket would be called next. After two other tickets were called, I left; having wasted time in a bank that could have been circumvented by simply sending out IT3b certificates earlier - like ALL other banks.