1 reviews | Active since Apr 2019
Perceived Nedbank's confusing "reformed" JSE Stock Exchange platform
Nedbank had a wonderful, effective and well-organized JSE stock exchange website . Then came 23 March 2019. A group of (in my view) ill-informed ITS persons embarked on making a "local is lekker joke" of the Nedbank website. They call the new platform "Fast Easy Secure". This is a joke, because it is in my view and experience an ill-organized website, overloaded with irrelevant info on pages unplanned that is slow, uneasy and irritating. The flooded ineffective pages (in my experience) contain everything except my portfolio content - the heading portfolio is empty?? No dividend dates, can't see what the dividend will be, etc, etc. No international indicators (seemingly local is "lekker"). Try to phone them - Nedbank staff do not answer phones. Having talked to them after numerous attempts, they state this is a wonderful advance - maybe an advance into the dark deep hole in which SA had nestled itself into?? Hello to ineffectiveness. I am, although a costly enterprise, being forced to start to move my account to more effective & considerate (even competent) wealth managers. I am frustrated to extreme - Nedbank why don't you listen to customers??? Test it Nedbank: how many frustrated customers do you have at this stage? Nedbank doesn't even consider to communicate with us. I am pretty sure I am not the only frustrated person.
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regards
Client Service Support
