PEOPLE DON'T COMMUNICATE

JUST AS I THOUGHT EVERYTING IS SORTED OUT, I RECEIVE SMS FROM THIS DIVISION TELLING ME THAT A LETTER OF DEMAND HAS BEEN POSTED VIA REGISTERED MAIL!!! DO I NEED TO SAY MORE????? DO YOU NOT COMMUNICATE WITH EACH OTHER OR IS IT A CASE OF INCOMPETENCE? WHEN I TRIED TO CALL THE NUMBER ***) AT 15.20 I WAS ASKED TO LEAVE A MESSAGE FOR SOMEONE TO CALL ME BACK - PRESS 1 - RESPONSE WAS TO CALL DURING OFFICE HOURS!