Pensioner cannot get pension due to expired card

My mother who is in an old age home at the age of 81 years are not allowed to leave the home as per Covid regulations. Her debit card has expired in September 2020 and she has no access to her pension.

I have contacted the branch in Ermelo numerous times and according to them there is nothing they can do. Today they told me to download the Nedbank money app and from there I can transfer her money in order for me to withdraw it for her. This obviously does not work since her card has expired. It was just another scheme to get me off their backs.

It is totally ridiculous that Nedbank is not in any position to assist her with a new card. In the current state of the country surely Nedbank could have extended the expiry date. It is obvious that Nedbank does not care for their customers.

Absolutely no customer service at this bank!!