Pending Case

On the 19th of April 2015, I tried to withdraw money at a Standard Bank ATM, in Bara. The transaction just got cancelled, and I didn't get my card back. While at the ATM, I called the Nedbank call Centre and told them about this. I was told that +R1200 just got withdrawn from my account, and that they cannot tell me where the transaction was made. I then blocked the card. When I went to my branch (Arcon Park), they said they will look into the matter, 2 months later, I went to check up on them, and they said the case is still pending, and that I should give them a month or so. I waited from then, until yesterday, I went to find out about the case, and my attendant told me that I should forget about it, that cases like these don't really get solved.