PENDING ACTIVATION NIGHTMARE

I opened a Nedbank savings account. After 4 months I received a message that my details need to be updated. I went to the branch and the Nedbank assistant took a copy of my ID for the update. The account still froze 10 days later. I went in again it was too full and I couldnt wait again for the same transaction. I called Nedbank 2 weeks ago and the consultant said they will put it forward as urgent. It still says pending activation. I cant cancel this account, its just pending activation. Its ridiculous!