Penalty charge for debit order

Morning, on the 11 March 2016 Enbaya ***3 Sagepay put a debit order on my account for the amount of R34.00 that should have gone off on the 1st when there was still enough money in the account. On the 12 March 2016 my account was debited with a penalty fee of R90.00 for insufficient funds (R11.00 short!). The company (Enbaya) agrees that they made the mistake and I should contact Nedbank for the reversal of the R90.00.<br> Is there any thing needed from me or this company to do this? your call centre do not know.<br> Your urgent attention to this will be appreciated.<br> LJ de Lange