Payshap payment still not received.***3

On the 4th of October, I made a transaction of R1380, from my Nedbank credit card to my standard bank saving account, I used the Payshap option, which was charged for, and unfortunately I still having received the money on my Standard account. I called Nedbank on the 6th of October, and was told the transaction was rendered as a normal one, not immediate payment(Payshap) though I was charged for it. Yesterday the 10, I called Nedbank, and spoke to more than 3 consultants and still never received help. Thobani, told me he'll excalate to his manager, and I promised to send me feedback via email, but still nothing received... Really now? The call center lines are horrible, I'm not sure if some are even dropping calls,because I've lost count of how many times calls dropped, and I had to call back.

Am I ever gonna get help?