PayShap money not received

On the 25th of September 2025 I sent R500 using PayShap to Nedbank's client Ms Lettie Mlanza using her Nedbank linked cellphone number *** however she said she didn't receive it, she printed a bank statement from her account number *** which the money on, I then asked Capitec for help which also took a Hello Peter review for them to assist me, I was contacted by an agent from Capitec who's names is Khanyisa Mpofana from the complaints department and an investigation was launched, Khanyisa returned with feedback on Wednesday advising me that Nedbank has confirmed that the R500 was received in one of Ms Mlanza's accounts, I then asked her to go to the Orangefarm Eyethu mall Nedbank branch for assistance with locating that money but she says she was told to tell to check where I sent that R500. If Capitec can confirm on a social media platform that Nedbank says they did receive the money but branch denies it then where is my money, I need that money back because I send Ms Mlanza the R500 again on the 24th of September 2025.