Payments

Good evening my name is Nicole I had purchased a vehicle from Carter rental and Nedbank MFC had financed it for me I have had huge problems with the vehicle it self I had being going up and down to get it sorted out at the dealership it was a pre-owned vehicle with lots of problem which they claim they new nothing about they reduced to change the vehicle for a new one even till this day they refused to do so ....so now for the month of June and July the claim that there was no funds being paid into their account but from my side of the funds have being going off my debit order they have beign phoning me non stop ask about payment and I told them over and over again that the funds was taking from my account now with the line of work that I'm doing dose not allow me to have a brake I'm always on the road they asked for me to go in to the bank and sort it out so I did that and my bank is now sorting the issue out but today I get a call from the debt collector take note this is a Day bfor my debit order and they claim that I'm 2 months behind only they then proceed to tal me that they going to collect my vehicle even after I had said to them since this is not my fault or your fault could I please pay it again but I will have to do it over a period of 2weeks they refused an say it's a new account regardless of a new account or old 1 I'm asking for a payment plan and they refusing Wich isn't fair at all now they calling me non stop and because they what the vehicle now and I told them that I'm still at work I will get off at 10pm it's still going to take time for me to get home I feel this is really unfair how they treat their customers .