Payment ****

This morning 12.11.2022 around 6 am I wanted to order few things on line for 8 delivery when I realised we have loashedding and my phone ‘a battery is dead and won’t be able to get OTP I then opted to do immediate payment to my other account so that I place my orders in time for 8 O’clock delivery . I did transfer with immediate payment option which I paid for obvious at 06:03 and app allowed me to do everything, there was no notification or messaging stating that there is something wrong with the it immediate payments . Don’t get me wrong such happens but notify your clients . I kept checking money from 7am in my other account but still nothing . So just after 9 which is 3 hours after making my payment I called the call centre and was told that their immediate payment system is working they are busy working on it and that they give give ETA because they don’t know what time it will be sorted and they can’t reverse payment only Monday they can attend to my case should I opt for reversing the payment. I am now sitting here with no delivery that was suppose to happen at 8 , no money and there is ***** I can do about it . I feel ****** and ****med as I cannot do what I am suppose to do and Nedbank is not even doing anything about it .