Payment reversal CPT-76925

Payment reversal CPT-76925

I have purchased my child cot bed online from service provider Xalcuoer (August 07,2023). The service provider has not delivered the goods and can bot be reached.

I have attempted to follow up on my order via email and no response or update.

The Nedbank dispute department has rejected my request to reverse payment due to service provider terms of the Card Association rules. They said "we have no rights to raise a dispute charge back this transaction as this is a service-related dispute, please take up directly with the supplier as no dispute rights exist".

This is a back slap on the face for a reputable financial provider like Nedbank to disregard its clients request based on a failed service provider promise.