Payment protection insurance

Good day, I received an email advising I will be getting feedback and I was in a meeting when Nedbank called. I dont know when will they try and contact me again. I prefer that they email me as I would have whatever in writing and prefer all correspondence via mail as obtaining recorded lines is very time consuming.

I didn't give Nedbank authorisation in the first place and when i called and queried i was told i always had it n i notice it now coz i had higher credit outstanding. What nonsenses.

Now i must run around to cancel stuff i didnt acknowledge.

Client services is ccd

I want to cancel the balance protection on my credit card.

I want a refund for all ive paid or provide the call where i acknowleded the balance protection.

Firstly Mr Govender sends an email saying Good day

Good day Who? is this how Nedbank treats platinum card holders? I dont think Mr Govender has the ethics to be in a retention team.

i get another email from Mr Govender stating Final feedback and the very same information that was advised about the protection plan.

I clearly STATED i want proof where i gave the go ahead for the balance protection plan!!! give me the recording as Nedbank says the can do. This is not final feedback its exactly the same as the previous response. in fact this is theft and ***** because nedbank does not have authorisation from me. I will publish it on facebook and wherever and will go to the ombudsman. kindly send me the copy of the recording where i agreed to any balance protection plan on my credit card.