Payment made in incorrect account

On 15/07/2015, I went into Nedbank, Pinelands to deposit money into my Vodacom account. A week later, Vodacom contacted me as they had not yet received the payment. It was then confirmed that Denvor from Nedbank had incorrectly deposited money into Virgin Mobile's account, which I don't even have, instead of Vodacom. On the 23/07, Nedbank requested that Virgin Mobile refund me. Nedbank requested that I contact Virgin Money directly to obtain the refund. I have called Virgin Mobile every day, but the supervisor is never available, never returns calls, never reads emails. I was also requested on 17/08, to send proof of bank account before the monies could be transferred. Today is 24/08 and I now expect Nedbank refund my moneys as it was their error, they can fight with Virgin to get the money back. I have been very patient and understanding, but waiting over a month for a refund because of *********** staff is ridiculous!<br> <br> Regards<br> Nadine