Payment holiday - debit order still deducted?

Item: Nedbank
Rating: 2
Author: Desiree S

Good day, I ave been trying the whole morning to log a request on the website - however it keeps saying the field is mandatory - but I have explained my story. What is it making it difficult to log a request. I do not have time to call and sort something out as I have a day job - and in these uncertain times we cannot play with our time.

My concern is that I app**** for extended payment holiday as our household income has been affected - I received a notification that it has been extended and repayment will start in September again. The debit order was still taken from my account.

I am not one that usually revert to HP, but they fact that I tried logging a request online made to revert to HP.

Please get back to me ASAP.

Helpful (0)

Replies (1)

Desiree S's updateReviewer Update

21 Jul 2020, 13:04

I am so disappointed in Nedbank. No response received on my initial review noted. When I call them now, oh sorry the extension was cancelled on the 14th of July, but I received confirmation on the 9th of July the extension was accepted. Why was there no communication sent to me after the 14th when Nedbank decided to cancel the payment holiday extension? This is not on and we budget accordingly.

Thanks for nothing

Desiree S's update21 Jul 2020, 13:04

Reviewer Update