Payment holiday.

Good day,

I am a very unhappy customer and you should understand after listening to the calls attached and below explanation.

I called your call center on the 2020-06-29 10:40:34 to request that my payment holiday be extended and the consultant advised me that I need to call next week because the bank has not decided if payment holidays may be extended or not. I called on 2020-07-01 08:22:40 to try my luck again and it was confirmed, more than once that the payment holiday has been placed for the next three months ( September 2020 ). To my surprise, the funds were deducted from my account on the 26th of July 2020. I have had to contact your call center today to explain my frustration and have not had any joy. For my complaint to be resolved, I need the payment holiday to be until September 2020 as agreed on the 01st July 2020, and the funds dedicated this Month reversed today.