PAYMENT ARRANGEMENT IN PLACE - LISTING ON ITC

I HAD AN ARRANGMENT IN PLACE WITH NEDBANK TO THE ARREARS ON MY CREDIT CARD AFTER MY BUSINESS WENT INTO A BIT OF A CASHFLOW PROBLEM. I DID ALL THESE ARRANGMENTS VIA E-MAIL AND GOT A NOTIFICATION THAT A LISTING HAS BEEN MADE AGAINST MY NAME FOR BAD DEBT WRITTEN OFF IN SEPTEMBER. I RECEIVED COMMUNICATION FROM NEDBANK IN AUGUST THAT IF THE PAYMENTS ARE MADE EVERY MONTH NO FURTHER ACTION WILL BE TAKEN. HOW CAN YOU THEN LIST ME ON THE ITC AS BAD DEBT WRITTEN OFF.