Paying for someone else's negligence and incompetence

On the 8th of August 2022 I had done an online application for a cheque account which went through successfully.I was notified that I would be contacted within 3-5 working Days to arrange for card collection. On Friday 12 August 2022 I received an SMS staying that my card was ready for collection in Midrand, mind you that I had not received any call regarding collection. I for one have nothing that associates me with Midrand as I do not live in Midrand or work in Midrand.To add insult to injury my main branch is nowhere near Midrand. I proceeded to contact the complaints department where I ended up speaking to an Indian lady who apologised and promised that she would fix the issue and provide me with a reference number which I did not receive as she had said it would be SMSed to me. I then called again on the 15th of August 2022 where I spoke to an African gentleman who actually did assist me to which he gave me the reference number ***9.He advised me that he arranged for another card to be sent to a branch near to me however I would be charged a card replacement fee. I am really dissatisfied with having to be charged fees for someone else's negligence and incompetence. I would like for such fees to be squashed as it is not my fault that my card was sent to the incorrect branch to start with.