Paying for an employee incompetence

<p>It is such great relief for one to finally pay off their credit card debt and cancel it. I paid the whole balance then went to Wonderpark branch the next day to close the account. The agent told me the account will be closed. To my surprise, there are fees charged and a debit order deducted from my cheque account. </p> <p> </p> <p>I dont care what the charges are as the account is supposed to be closed. When i called to query, the agent tells me there is nothing logged regarding the closure of the account. Why do i have to pay for someone's incompetence? I refuse to be ******ed by Nedbank </p>