Paying for a cheque card - that I have never received

I am annoyed I am frustrated,

I app**** for a savvy account on the 1sy of June 2020 to date I have not received this card But I pay a monthly service fee for something I don't have I need to make online purchases and it gets declined because I still have a debit card My cheque card has never been issued its 5 months later I am sitting with the same problem I sat with 5 months ago hence the reason for the upgrade

Nedbank, if I do not get the necessary card by Wednesday close of business I will be escalating this to the bank ombudsman and so forth. I'm tired of this ****ty customer service that you think is world class

Cis ref number as per the form 1st June *** J.Raubuseng Employee no 206009

*** you can call me