Pay back the unwarranted Fees from Green bags

Greetings, i am honestly not happy at the moment, it's been over a year since i have been trying to cancel the Green bags and i am not winning, the last attempt was early December 2020 at a branch in Brits and i still continue to lose R24 every month, that's R288 per annum and i am benefiting zero from them, all the problems started when i changed my gold cheque account from an earlier experience of cyber ***** that was exceptionally dealt with, my american express card that i was using to accumulate the green bags was linked to the card that i discontinued to use hence i cancelled the service of green bags too since it was now becoming elephant to me because i only replaced one card, the gold cheque card only.. if i may ask do you honestly need over 180 working days just to cancel a service that doesn't for a client anymore? just earlier this week i called your *** number again to try cancellation, went through the verification processes and i was convinced that this time around finally the sore chapter was closed but then i was lying to myself, on the 20th another R24 was debited, what first needs to happen before i am taken serious about my need to discontinue the green bags? Kindly pay back my R144 (R24 X6) of the unwarranted fees dating back from the last time i was at a branch, its honestly discouraging.