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Craig M

1 reviews | Active since Sept 2016

13 May 2021, 12:16

Pathetic/Terrible Nebank Insurance customer service

Nedbank Insurance has to be one of the most *********** insurances around. I logged a claim for a burst geyser on the 10th of May 2021 to which I must say they responded to swiftly and in a timely manner but after the replacement we did not have hot water. After reporting this the plumbers came back and stated that the 2nd geyser is not getting power, mind you all of this was working prior to the geyser change. The plumbers advised that they would report it and that Nedbank insurance would need to send out an electrician to come and inspect why the 2nd geyser is not receiving power. The electrician accessor came out on the 12th of May 2021 and they advised that they would need to submit a report to Nedbank insurance, to this date on the 13th of May has not yet been submitted, I called the call center this morning and was told that the report has not been submitted by the electrician and I was advised that they would contact the electrician to get the report that was at 11am this morning and I have still not been contacted. I must now call the call center again to follow up because they do not have the decency to keep their clients informed during the claim process. Unbelievable client service just unacceptable in this day and age. Claim number in question is C***.

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CM
Craig M's update14 May 2021, 11:38
Reviewer Update
@Nedbank Homeowners insurance, this is now day 5 where I had to phone in and fight for my claim to be resolved and only after fighting with you, have you approved the repairs. I now get a phone call from the service provider to arrange an appointment for the repairs to be done and now I get told I need to pay another access to the provider for something that was working prior to the geyser replacement. I don't think you realize in this time that we are living in that money is sc**** I have paid my premiums every month since inception with no defaults and have not claimed for anything since and the one time I claim I am being put through this hassle, you need to start treating your customers as people and not just a number. Your policies are so outdated and need to be reviewed to suit the current economic climate that we are in. For an entity such as yourselves that have been around for so many years your service level and treatment of your customers is truly atrocious and I can see now why you're institution is not one of the top 3. I have been nothing but patient and you can review all my calls made to the call center with the exception of today's call to which I can no longer be. I only wish I had listened to your very own consultant 3 years ago when he warned me that I should rather move my homeowners insurance from Nedbank because they are not reliable, this week has proved that statement right. I hope this reaches far and wide especially you (Nedbank) so you can see what you are putting your most loyal customers through.