Pathetic/Poor Service/Disappointing

To whom it may concern,

Not sure whether Customer Service means anything to this side of the world. The Nedbank Debt Rehabilitation Centre.

I've settled my account on the 25th June 2019. This was then followed up by an email to the Debt Review Centre to request a closure letter.

I've spent so much time on chasing with an email; to which I'm told that I could expect a 3 - 5 working day response.

Now, I took the liberty of calling you this morning 10:13, spoke to Sinyana and he advised that I could expect my letter anything from that point. He couldn't tell me exactly when. Because it implies "whenever".

I then some more free time and called just before 16:00, and spoke to Daniel and he confidently confirmed that he will be sending it through to me. And guess what nothing as yet.

You, want us as the customer to adhere to when we are jot obliging; but this is a ****ty experience that I've having thus far.

I work in a very demanding customer service; and this by far is pure ****ty.

So, thanks Daniel/Sinaya and the unexpected pathetic service.

You're wasting my time and energy.

I will be ensuring that all my things are closed with you, and that all my creditors are updated.

Pathetic...