Pathetic Would be an improvement

Went to the Nedbank Nicolway branch on Friday 26 May 23, got my ticket and waited quietly as the branch was pretty busy. Sat and waited for about an hour with zero movement in terms of people being assisted. Eventually my number was up and got to the counter and was told "we're offline!" At this point I was wtumped because I thought I was in a government facility. The reason for the branch visit was to update my contact number linked toy account. Mind you I was asked to give it a few minutes for the system t ok refresh and 20 minutes later still nothing. At this point I've been in the branch for almost 2 hrs to update my contact number. The highlight of my visit was when the consultant helping me says..."Why don't you just do it in th3 app!" I laughed and when I realised she was serious I literally walked out...I am still unable to update my contact number. Because of my working hours, it's a challenge to get to a branch to do this update