Pathetic unreasonable service

I called in to Nedbank Call Centre to update my cell phone number because my cell phone was ****** and I wouldn't want my transactions going to the person who stole it if I made a transaction. I was first told by the first consultant it could be done and then by another it can't. Then spoke to a manager and still refused to do so, even if I provided them with all my details. Now my information is at risk thanks to Nedbank. <br> <br> Standard bank did it with no problems. <br> <br> Pathetic