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prishina R

1 reviews | Active since Oct 2014

03 Nov 2017, 13:55

pathetic unprofessional service

all documents were sent to nedbank , regarding proof of residence, I went to the dainfern branch and they confirmed I still need to provide this after having the card for more than 2 months>>>I still emailed them the copy and at the branch they checked my id again,,now they blocked my card without informing me of this? and the requirement is proof of residence for fica???? I emailed the branch to rectify this, I spoke to call center agent (PERFECT) and JEFFERY & NTHABI PHIRI, none of them rep**** to my emails or even attempted calling me, this is disgusting appalling service from NEDBANK, they do not take customer service seriously, absolutely shocking ,,

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Replies (5)
Nedbank
Nedbank's reply03 Nov 2017, 14:57
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

pR
prishina R's update07 Nov 2017, 14:46
Reviewer Update
up until now no feedback my query is not resolved as yet??? I spoke to the resolution manager, I have NO FAITH IN NEDBAN****!!! she also does not respond promptly I am the one being inconvenienced, NEDBANK has done nothing regarding this I need to make calls and email and follow up and ask for timeframes they say that the matter is escalated??? that's strange as nothing is being done totally disgusted !!!!!
pR
prishina R's update07 Nov 2017, 17:01
Reviewer Update
I RECEIVED A PATHETIC *********** RESPONSE THE MATTER IS NOT RESOLVED APPARENTLY YOUR USELESS COMPANY COULD NOT VERIFY MY ID NOW??? I SENT A COLOUR COPY WITH YOUR COURIER I WENT TO YOUR *********** DAINFERN BRANCH AND PRODUCED MY ORIGINAL ID ?? ABSOLUTELY SHOCKING DISGUSTING LACK OF SERVICE I WANT THIS DEALT WITH IMMEDIATELY AND REQUESTED A SUPERIOR TO CONTACT ME
pR
prishina R's update08 Nov 2017, 08:35
Reviewer Update
I am highly IRATE with NEDBANK and their *********** staff and management, All documents were sent when this contract commenced and last week Monday I went to the branch and provided all info, my id my proof of residence, from last week Monday up until now this is not sorted, it was escalated to resolution manager on Friday , she apparently stated this is treated with HIGH PRIORITY???? today is 08/11/2017??? nothing has been done , NEDBANK is USELESS AND UNPROFESSIONAL AND DOES NOT CARE ABOUT CUSTOMER EXPERIENCE,
pR
prishina R's update08 Nov 2017, 09:54
Reviewer Update
Im still awaiting a call from a superior,