Pathetic Turn around Time

I've app**** for credit the 10/05/2021,I spoke to a consultant who was not very helpful and had alot of attitude. I then called back requesting to speak to a second agent, I was assisted with a friendly and helpful consultant. I was then asked for a confirmation letter for employment as well a reason as to you my banking details had change which was not the case, today is the 15/05/2021 and I still have not received my funds. I've been calling in everyday from Monday only to be asked the same irrevelevent questions.I am absolutely frustrated and beyond disappointed that this is how a service provider operates. I also come from a customer service background and this is never the service that I would give to my clients. I asked for this loan because I was in urgent need of it.. It's disappointing that the needs off the client does not come first and there's clearly no trust or transparency between the bank and its client. Urgency means nothing to Nedbank.