Pathetic treatment

I app**** for a credit card spoken to 2 consultants whom advised that my application was approved and waiting for payment to be released. I then 3 days later recieved a letter stating my application was declined. I logged a formal complaint and explained to the resolution guy keagon that i was misled twice that it was approved over a recorded line he was rude and abrupt of no assistance, i requested to speak to a manager he said he will get a manager to call me back. When i had called the call centre approximately 5 times asked for a manager the agents kept me on hold and cut the call. One of thw consultants was rude and ignored my request for a manager. On my last attempt i was advised that talemo hassen will call me back to assist and she has not assisted me. Ive been poorly treated by nedbank and would not recommend anyone to deal with them as they are completely rude andnno assistance even though prior to logging a complaint a team leader its still 2 weeks and Mpho has not gotten back to me.