AG
Alastair G

1 reviews | Active since Aug 2010

04 Apr 2016, 14:32

Pathetic systems infrastructure at Nedbank

Why do Nedbank not actually get decent proper systems in place??? Your SST machines at Southdale branch are always out of paper, or offline. A new SST machine has been sitting in the entrance for almost a month, and it STILL doesn't work!!! But Nedbank will happily print a statement at enquiries for you, and then CHARGE you for the privilege. Getting them to reverse the charges because the SST machine wasn't working is a total mission, and it feels like they are doing YOU a favour. Incompetence abounds.<br> <br> And I notice that Nedbank still closes its ATMs after 10pm at night with a roller shutter, while all the other banks see fit to keep their ATMs open and operating, all day every day. Whoever thought this policy up is a proper *****. If you are thinking of moving you business to Nedbank, think again. They just don't care anywhere near what their marketing campaigns would like you to believe. <br> <br> And watch, they will try to take the response to this complaint away from HP. I want a reply and justification here, below this. What's the bet that Nedbank won't do that!! <br> <br> And the poor employees in the branches take the flack. Shame. You can see how much they despise their jobs. Le sigh. :(

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Replies (1)
Nedbank
Nedbank's reply04 Apr 2016, 14:39
Official
Hello Al Gray,

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards
Client Experience Team