Pathetic staff...no service

18th August we went into N1 city branch. We were first in E01 After 10 minutes we were helped. My wife needed a new cheque's card. This was issued and off to the ATM to change password........rejected. 2nd card issued and off to the ATM to change password...rejected Manager was called and a 3rd card issued. Off to ATM to change password....rejected. Manager walks around with laptop on her stomach. No solution. They took phone numbers and promised to call to try again.19th afternoon. Nothing...NIL.I went to the Manager to tell her from Manager to clerks...useless, no service.A client after us got his card and ATM processing...success. N1 city branch should be closed down or new staff. I wrote 2 emails to them, still waiting for a response!