Pathetic staff who get away with everything wrong the do

Nedbank has the most untrained staff who get away with putting customers on hols and hung up if they cant resolve issues , I spoke to 2 consultant , one of them is name Ellen, Ridiculous and hopeless , when ever Nedbank consultants introduce themselves them mumble they names because they know they have so much to hide . PLEASE HIRE PEOPLE THAT REALLY KNOW WHAT THEY ARE DOING .....