1 reviews | Active since Aug 2015
Pathetic Staff and Customer Care line
<p>On numerous occasions I have called in to hear when my green bucks card will be delivered, and every time they say it's not yet delivered. I have requested it last year around November 2016 and we are already in April 2017. I have went to Bed bank lifestyle to querie about my green bucks and once again I was told it's not there yet. Once again I called and a lady confirmed she can see I app**** but unfortunately it's not yet available for collection. I don't understand why should we fight to get some customer service. How many times should I call, or visit the branch to get my green bucks card out of them, or should I just leave this service provider and join another bank? </p>
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
So after we had to get the complaint on Hello Peter my query was resolved and i'm collecting my card tomorrow. I appreciate the effort and follow up calls received from the Manager whom called me from Durban. The proffessional service received from her was really nice and this should be done everywhere in the Nedbank group.
So after we had to get the complaint on Hello Peter my query was resolved and i'm collecting my card tomorrow. I appreciate the effort and follow up calls received from the Manager whom called me from Durban. The proffessional service received from her was really nice and this should be done everywhere in the Nedbank group.
Thank you for the positive feedback and for allowing us to Make Things Happen.
Kind regards
Client Experience Team.
Thank you for the positive feedback and for allowing us to Make Things Happen.
Kind regards
Client Experience Team.