PATHETIC SERVUCE

My spouse and were approached by nedbank on a new product which is the migoals plus account the agent had sold us the product and gave us all the positive things about it,we are currently nedbank customers and would not have expected the switching over to be such an horrid experience,as per the the info on the nedbank app it stipulates that the agent will be the one that should be the one informing all sevice providers of the switch in bank account details but we are dealing with all this on our own,we have been told that certain things need to be switched at the bank and cant be assisted via the phone we have spoken to vairious call center agents from nedbank and some just dont have a clue about anything

NEDBANK why is it that all the products we have with yourl are the most problematic to switch and WHY cant it be done via the phone DO not sell people products just to attain sales because my husband and i are now sitting with 2 accounts opened and will be charged for both accounts because of the unproffessional and inefficiency from yourls side

I REQUIRE SWIFT AND IMMEDIATE FEEDBACK WITH REGARDS TO THIS AS MY HUSBAND WAS PROMISED TO RECEIVE A CALL TODAY AT 10AM FROM SOMEONE AT THE NEDBANK CALL CENTER AND HE DID NOT RECEIVE THE CALL TO ASSIST