Pathetic Services

I'm extremely disgusted by the level of services received from Nedbank and as a result of your pathetic services my credit score is affected.

I app**** for a credit card on the 29th of Jan 2021 and my application was declined because 1stly agents apparently could not get hold of me and to my surprise when I took the initiative to contact the bank - I found out that my contact details were incorrect (I had to update them more than once). I did most of the calling and finding out what the status of my application is - I was 1st told that it's been verified, then next thing it's declined due to no contact; then I found out today that it was declined due to insufficient documents(no one bothered calling me to inform me of such).

I then again decided to go to the branch and found out what's going on with my app. The consultant couldn't find my application, so we had to do another application which was declined due to my credit score. I kept asking numerous times if it won't affect my credit record and I was told by agents that it won't - which was bull**** because now my credit score is affected.

I was inconvenienced in so many ways regarding this application!!!!!!! If my support really matters to you guys, you'll look into this matter and find a sound resolution.